Contact Us | FIAT Canada

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Our customers are important to us. If you have a question about FCA Canada, please contact us at the following:

FCA Canada Customer Care

PHONE:
1-800-465-2001 (Hours: Monday - Friday, 8:00am - 8:00pm EST, Saturday, 9:00am to 5:00pm EST)

MAIL:
FCA Canada Inc.
Customer Care Centre
P.O. Box 1621
Windsor, ON
N9A 4H6

Send us an email

NOTE: If your inquiry is related to Emissions Recall UA3, please contact your closest FCA dealer to book an appointment to have your recall completed.

New Vehicle Information

To request information on new Fiat Chrysler automobiles, please call the Chrysler, Dodge, Jeep®, Ram and FIAT® Information Centre at 1-800-361-3700 (Monday - Friday, 8:00am - 8:00pm EST; Saturday, 9:00am to 5:00pm EST).

Assessments and Technical Assistance

Please be advised that we do not provide assessments or technical assistance by correspondence or over the phone (through our hotline). If your inquiry is of technical nature or you require immediate technical assistance, please contact the Service department at your local Chrysler, Jeep®, Dodge, Ram or FIAT® retailer. Click here to locate your closest retailer

This includes the base MSRP, available discounts, options, green levy, destination, federal AC charge and finance adjustment values entered (down payment, trade-in and owe on trade).

"MSRP" represents the Manufacturer's Suggested Retail Price including freight. Price does not include taxes, insurance, registration, licence, retailer administration fees and other charges, and new tire duties (in Quebec). Retailers may sell for less. See your retailer for complete details.

Offer based on "Net Amount", which represents the "Starting at" price (which includes freight (from $1,895 to $2,795), federal A/C and applicable Green Levy charges). Net Amount does not include taxes, insurance, registration, license, retailer administration fees, new tire duties (in Quebec), lien registration fees (up to $75.75, including registering agent fees, where applicable, and which are due at signing), or the Luxury Tax Surcharge (if, and where applicable). Your dealer may charge a Luxury Tax Surcharge on vehicles priced over $100,000 under the Government of Canada's Select for further details. Estimated payments, cost of borrowing and total credit charges will vary depending on down payment/trade. On approved credit on eligible retail deliveries. Retailers may sell for less. See your retailer for complete details. The APR (where applicable) is the effective interest rate which includes the Consumer Cash which lower rate financing customers forego as a cost of borrowing. For further offer details, click here. Luxury Items Tax Act. The actual value of the Luxury Tax Surcharge will be calculated based on the vehicle's final negotiated selling price (before applicable taxes), and will represent the lesser of: (i) 10% of the vehicle's selling price; or (ii) 20% of the final negotiated selling price that exceeds the $100,000 threshold. Please see your dealer or visit the Government of Canada's website.

Estimated payments based on "Net Amount", which represents the "Starting At" price (which includes freight (from $1,895 to $2,795), federal A/C charge and applicable green levy charges). On approved credit on eligible retail deliveries. Net Amount does not include taxes, insurance, registration, license, retailer administration fees, new tire duties (in Quebec), lien registration fees (up to $75.75, including registering agent fees, where applicable, and which are due at signing), or the Luxury Tax Surcharge (if, and where applicable). Your dealer may charge a Luxury Tax Surcharge on vehicles priced over $100,000 under the Government of Canada's Select Luxury Items Tax Act. The actual value of the Luxury Tax Surcharge will be calculated based on the vehicle's final negotiated selling price (before applicable taxes), and will represent the lesser of: (i) 10% of the vehicle's selling price; or (ii) 20% of the final negotiated selling price that exceeds the $100,000 threshold. Please see your dealer or visit the Government of Canada's website for further details. Estimated payments are calculated based on the difference between the residual value and the Net Amount, plus any lease finance charges. Estimated payments will vary depending on down payment/trade. Low lease kilometre limit of 18,000 km/year for Chrysler, Jeep®, Dodge, Ram, FIAT® vehicles, and 16,000km/year for Alfa Romeo vehicles. Charge of $0.16 - $0.20 per excess kilometre will be applied to Jeep, Chrysler, Dodge, Ram, FIAT vehicles, plus applicable taxes at lease termination. Charge of $0.20 - $0.30 per excess kilometer plus applicable taxes will be charged at lease termination for Alfa vehicles. The APR is the effective interest rate which includes the Consumer Cash which lower rate financing customers forego as a cost of borrowing. For further offer details, click here.

In ON/BC/SASK/ALTA/MAN and QC, Dealer Price includes freight, A/C, OMVIC/AMVIC fee, tire levy, administration charges and all other retailer charges and excludes taxes, licence, insurance, and new tire duties (in QC). In the Maritimes and the Territories, Dealer Price may not include freight ($1,895), A/C, tire levy, administration and other dealer charges, and excludes taxes, licence and insurance. Pricing and offers are subject to change without notice and may not be accurate or completely current. See dealer for complete details.

"Starting At" price represents the Manufacturer's Suggested Retail Price ("MSRP") plus freight (from $1,895 to $2,795), federal A/C and applicable Green Levy charges minus current Manufacturer Discounts which allow the dealer to sell for less. Taxes, insurance, registration, license, retailer administration fees, new tire duties (in Quebec), and the Luxury Tax Surcharge (if, and where applicable) not included. Your dealer may charge a Luxury Tax Surcharge on vehicles priced over $100,000 under the Government of Canada's Select Luxury Items Tax Act. The actual value of the Luxury Tax Surcharge will be calculated based on the vehicle's final negotiated selling price (before applicable taxes), and will represent the lesser of: (i) 10% of the vehicle's selling price; or (ii) 20% of the final negotiated selling price that exceeds the $100,000 threshold. Please see your dealer or visit the Government of Canada's website for further details. Manufacturer discounts may vary from time to time and may vary considerably by model, trim and engine option selected. Please see your retailer or visit Build & Price for further pricing information. Price listed is for base models. Vehicles shown may be an upgraded model. Retailers may sell for less.