Contact Us | FIAT Canada

Contact Us

Our customers are important to us. If you have a question about FCA Canada, please contact us at the following:

FCA Canada Customer Care

PHONE:
1-800-465-2001 (Hours: Monday - Friday, 8:00am - 8:00pm EST, Saturday, 9:00am to 5:00pm EST)

MAIL:
FCA Canada Inc.
Customer Care Centre
P.O. Box 1621
Windsor, ON
N9A 4H6

Send us an email

NOTE: If your inquiry is related to Emissions Recall UA3, please contact your closest FCA dealer to book an appointment to have your recall completed.

New Vehicle Information

To request information on new Fiat Chrysler automobiles, please call the Chrysler, Dodge, Jeep®, Ram and FIAT® Information Centre at 1-800-361-3700 (Monday - Friday, 8:00am - 8:00pm EST; Saturday, 9:00am to 5:00pm EST).

Assessments and Technical Assistance

Please be advised that we do not provide assessments or technical assistance by correspondence or over the phone (through our hotline). If your inquiry is of technical nature or you require immediate technical assistance, please contact the Service department at your local Chrysler, Jeep®, Dodge, Ram or FIAT® retailer. Click here to locate your closest retailer

This includes the base MSRP, available discounts, options, green levy, destination, federal AC charge and finance adjustment values entered (down payment, trade-in and owe on trade).

"MSRP" represents the Manufacturer's Suggested Retail Price including freight. Price does not include taxes, insurance, registration, licence, retailer administration fees and other charges, and new tire duties (in Quebec). Retailers may sell for less. See your retailer for complete details.

Offer based on "Net Amount", which represents the "Starting at" price plus freight (from $1,895 to $2,795), federal A/C and applicable Green Levy charges. Net Amount does not include taxes, insurance, registration, license, retailer administration fees and new tire duties (in Quebec). On approved credit on eligible retail deliveries. Retailers may sell for less. See your retailer for complete details. The APR (where applicable) is the effective interest rate which includes the Consumer Cash which lower rate financing customers forego as a cost of borrowing. For further offer details, click here.

Estimated payments based on "Net Amount", which represents the "Starting At" price plus freight (from $1,895 to $2,795), federal A/C charge and applicable green levy charges. On approved credit on eligible retail deliveries. Net Amount does not include taxes, insurance, registration, license, retailer administration fees and new tire duties (in Quebec). Estimated payments are calculated based on the difference between the residual value and the Net Amount, plus any lease finance charges. Estimated payments will vary depending on down payment/trade. Low lease kilometre limit of 18,000 km/year for Chrysler, Jeep®, Dodge, Ram, FIAT® vehicles, and 16,000km/year for Alfa Romeo vehicles. Charge of $0.16 - $0.20 per excess kilometre will be applied to Jeep, Chrysler, Dodge, Ram, FIAT vehicles, plus applicable taxes at lease termination. Charge of $0.20 - $0.30 per excess kilometer plus applicable taxes will be charged at lease termination for Alfa vehicles. The APR is the effective interest rate which includes the Consumer Cash which lower rate financing customers forego as a cost of borrowing. For further offer details, click here.

In ON/BC/SASK/ALTA/MAN and QC, Dealer Price includes freight, A/C, OMVIC/AMVIC fee, tire levy, administration charges and all other retailer charges and excludes taxes, licence, insurance, and new tire duties (in QC). In the Maritimes and the Territories, Dealer Price may not include freight ($1,895), A/C, tire levy, administration and other dealer charges, and excludes taxes, licence and insurance. Pricing and offers are subject to change without notice and may not be accurate or completely current. See dealer for complete details.

"Starting At" price represents the Manufacturer's Suggested Retail Price ("MSRP") minus current Manufacturer Discounts which allow the dealer to sell for less. Manufacturer discounts may vary from time to time and may vary considerably by model, trim and engine option selected. Please see your retailer or visit Build and Price for further pricing information. Price listed is for base models. Vehicles shown may be an upgraded model. Taxes, freight, insurance, registration, license, retailer administration fees and new tire duties (in Quebec) not included. Retailers may sell for less.